1. Where are Inscribe bags designed and made?
Our bags are designed in Sydney, Australia, by Julie Leitao, in close consultation with customers and manufactured in Asia. Julie lived and worked in Vietnam for over 12 years, so the decision to offshore production stems from her extensive experience working across the region.
Unless otherwise stated; our bags are kept in Australia, so you will not have to wait for a product to be shipped from overseas.
2. How do you collaborate with customers on the design of your bags?
We like to take R&D to new heights. In addition to using quantitative data to tap into the latest needs and trends of our customers; we like to work directly with a base of our loyal subscribers who opt in to give us specific feedback, which are sent out in the form of short, online surveys.
For every survey that a customer completes for us, we will send a $10 gift voucher to use towards their next Inscribe bags purchase.
3. What is your refund policy?
We are happy to offer a refund in certain circumstances. Please refer to our refund policy.
4. Why don't you send a paper receipt?
When you make a purchase at Inscribe bags, you will receive a digital receipt via your chosen method of contact (email or SMS.) This acts as your receipt. Why do we not send receipts? It's one small step we are taking towards sustainability.
5. Do you offer Gift Vouchers?
Yes we do! A gift voucher is a perfect gift idea if you're not sure what to buy, or strapped for time! Our digital gift vouchers are delivered directly to you; and are available in denominations of $50, $100, $150, $200 and $250.
Common delivery FAQ's:
6. Where do you deliver?
At the moment we are fulfilling orders to Australia, Singapore, NZ, Canada and the USA.
7. Do you offer free delivery?
Yes, we do offer free standard domestic (Australia-wide) shipping on all our products. For more information on delivery costs & timings; please refer to our shipping policy.
Is your question not answered here? Please don't hesitate to contact us.
8. Why is 'Wineolog' now 'Inscribe Bags'?
Inscribe bags is a natural evolution and extension of our previous platform, 'Wineolog', based on the overwhelmingly positive feedback and uptake of our original range of personalised wine cooler bags. We wanted to build on this successful idea and grow it to include other forms of personalised bags, taking the personalisation angle to new heights by directly involving our customers in the R&D process.
While our original wine cooler bag range is not a custom design, we wanted to keep it in our range for a bit of nostalgia.